Home care can be tricky and you simply can’t afford to make mistakes. Through our auditing services, we will provide you with a snapshot of how your agency adds up in each of our specialized auditing areas. Our audit services include a private coaching session with one of our experts explaining the findings. Let FMS help you find areas for improvement and opportunity.
Our Auditing Services Include:
Mock Audit and Consulting Services
Today’s demands on home health/hospice administrators are greater than ever with Medicare cuts and new protocols. With a comprehensive on-site evaluation of your agency, Foundation Management Services, Inc. can assist in building on your staff’s strengths and recognizing your weaknesses through customized training and consulting. Our experienced staff will offer solutions and recommendations that will result in improved quality of care, cost-effective strategies and increased efficiencies.
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Under the current reimbursement system, there are no margins for error. FMS has the solution for accurate home care and hospice coding, sequencing, and optimal reimbursement. By partnering with an industry-leading service, your field staff and case managers will have more time to focus on quality patient care and proper documentation. Coding-To-Go gives your agency access to Certified Home Care & Hospice Coding Specialists (HCS-D & HCS-H), who are audited for accuracy.
Benefits of Coding-To-Go:
How to get started:
Even if you have dedicated coding staff, chances are your coders will take vacation days, have sick days, and sometimes need back-up support for an influx of new patients or difficult assessments. When that happens, call FMS for PRN help. Let FMS help you with all your outsource coding needs!
Welcome to the FMS Online University!
FMS Online University gives you the opportunity to choose from our ever-expanding online library. Our online education offers flexibility for your field clinicians to have access to education on demand.
FMS online training offers a comprehensive library providing training and education to most disciplines. You can choose online training to review a topic, to investigate a new specialty, or to gain in-depth knowledge. Training is rated by degree of difficulty and some are offered in a series.
Link to FMS University here!
Does the majority of your staff need training? Let FMS come to you. Drawing from decades of experience, our team of experts provide onsite training in a wide variety of subject areas. This customizable education option is as cost-efficient as it is convenient.
Sample topics include:
Interested in having FMS teach at your site? Ask us how.
Your question is important to us. Our goal is to find or create a solution for you as quickly as possible. Below, our experts have addressed some of the most common questions. If you don’t see your inquiry below, please contact us at any time.
Can a Coder Assume a Relationship between Hypertension and Heart and/or Kidney Involvement?
The assumptions with Hypertension have been more difficult to embrace. For some time coders have accepted the assumption of a cause and effect relationship between hypertension and chronic kidney disease. But now the guidelines specifically address the relationship between hypertension and heart involvement, as well as kidney involvement. Coding Guidelines states: “These conditions should be coded as related even in the absence of provider documentation explicitly linking them, unless the documentation clearly states the conditions are unrelated.”
The assumption is made by the classification between HTN and Heart Disease (I11.- and I13.- codes). When heart disease is present with HTN, such as CHF and HTN, code it using a code from category I11 followed by an additional code for the type of heart failure.
What if the patient has HTN, CKD, and heart failure? As long as there is not other documentation indicating another cause for the heart failure or kidney disease use a code from category I13 followed by a code indicating the stage of CKD and a code for the type of heart failure.
I am confused about a patient having hypertension and chronic diastolic CHF and linking those conditions without the physician documenting a causal relationship. I understand the causal relationship between diabetes and what conditions appear under the word “with” but the hypertension is not as clear.
Coding Clinic in May 2016 advised home health coders that the word “with” in ICD-10 coding manuals should be interpreted to establish a cause-and-effect relationship between a diagnosis and the subterm condition linked to it.
It’s confusing that Medicare uses the term “episode” in more than one way – for the payment episode and for the outcome episode. Why did they do that?
You are correct! It is confusing. For Medicare payers, the first 60-day certification period or “payment episode” begins with SOC and ends on day 60, subsequent recertification periods are also 60 days long (for example, day 61 through day 120. For home health quality measures based on OASIS data (process measures & outcome measures), the “care episode” aka “quality episode” begins with every SOC or ROC and ends with every Transfer or Discharge. It is possible for a quality episode to be less than 60 days (for example, beginning with SOC and ending with a Transfer on day 34) or much more than 60 days (for example, beginning with a ROC and ending with a Discharge 90 days later).
My patient has a history of heart failure that has caused her to be hospitalized three times last year. In the past 6 months, she has been stable with no medication changes and no active symptoms. I would like to keep her on Observation and Assessment (O&A) because I know there is a likelihood that she will go back into heart failure. Is this okay with Medicare?
No. The Medicare Benefit Policy Manual, Section 188.8.131.52, states that O & A is reasonable for three weeks. It may be reasonable for longer time periods if there is documentation of unstable condition. Some examples of this would be unstable labs, vital signs, weight changes, edema, or medication changes. The regulation goes on to say that a longstanding pattern of patient’s condition or no attempt to change treatment makes O & A unnecessary.
May a dentist refer and sign orders for a patient to receive home health care under the Medicare benefit?
No. According to Condition of Participation §484.18: Acceptance of Patients, Plan of Care, and Medical Supervision, care follows a written plan of care established and periodically reviewed by a doctor of medicine, osteopathy, or podiatric medicine.
How many hours of education per year is a home care aide required to complete?
The Federal Conditions of Participation, §484.36(b)(2), requires documentation of 12 hours of in-service training per year for home care aides. The training must be more than basic skills and must be supervised by an RN.
We have heard that there are some significant changes coming with the OASIS-C2 version. What are the main things we should make sure our clinicians understand?
Many of the changes are relatively simple – such as change in formatting to a single-box entry for many items, and renumbering of 5 items due to modification to standardize with other post-acute data collection (M1308 to M1311, M1309 to M1313, M2000 to M2001, M2002 to M2003, and M2004 to M2005). There are three completely new items (M1028) Active Diagnoses, (M1060) Height and Weight, and (GG0170C) Mobility. Of course, new items should always be a priority when educating your clinicians. Another significant change occurs in 5 renumbered items collected at Transfer/Discharge (M1500 to M1501, M1510 to M1511, M2015 to M2016, M2300 to M2301, and M2400 to M2401) in which the “look-back” period has been to the previous OASIS assessment and in OASIS-C2 will change to a new uniform look-back to the SOC/ROC. This will affect assessment and audit strategies as we get accustomed to the new look-back. Finally, in terms of guidance, some of the most significant changes are found in the Integumentary Status section. For example, beginning in January 2017, “closed” Stage 3 & 4 pressure ulcers will be considered healed and skin graft placement to a Stage 3 or 4 pressure ulcer results in a new surgical wound. These changes represent exact opposite guidance to OASIS-C1 version. A patient admitted in 2016 with a closed Stage 3 pressure ulcer on his left hip does have a current pressure ulcer. That same patient admitted in 2017 does not have a current pressure ulcer in that area. [Refer to the OASIS-C2 Guidance Manual for additional changes.]
We recently received a referral from a hospital on a patient that was being discharged home. The discharge planner requested for us to admit the patient at the hospital so that hospice would pay for the ambulance ride home. Would we be responsible for that ambulance transportation?
In this situation, you would not be responsible for the cost of ambulance transport. Hospice is responsible for transportation needs that are related to the hospice diagnosis and occur after the election date. However, CMS does not consider it the hospice’s responsibility to pay for ambulance transports which occur on the effective date of the hospice election, but prior to the initial assessment and prior to the plan of care’s development. The regulations also state that the initial assessment must be conducted in the location where hospice services will be provided, and the plan of care is developed from that initial assessment and from the comprehensive assessment.
What must be included in “acceptable” Face-to-Face (F2F) encounter documentation for a home health patient?
In order for the home health agency to consider it complete, F2F supporting documentation within the certifying physician’s medical record must contain: (1) Information that justifies the referral for Medicare HH services – the patient is homebound and in need of skilled services; and (2) the actual clinical note for the F2F encounter that occurred within the required timeframe, was related to the primary reason for home care, and was performed by an allowed provider type. In addition to obtaining the actual visit note, the home health agency may supply to the certifying physician information from the comprehensive assessment that supports the patient’s homebound status and need for skilled care. This HHA-generated information must be signed by the certifying physician. It is the home health agency’s responsibility to ensure the certification (including documentation of F2F) is complete prior to billing. [For specific CMS guidance on certification and F2F, refer to the Medicare Benefit Policy Manual, chapter 7, section 30.5 – Physician Certification and Recertification of Patient Eligibility for Medicare Home Health Services.]
Why does our CASPER report have a different percentage for Acute Care Hospitalization (ACH) than we see on Home Health Compare and in our Quality of Patient Care Star Rating preview reports?
One reason for differences when comparing an outcome measure percentage on your CASPER report and that same measure on HHC is due to differences in the risk-adjustment methodologies (for example, an agency’s percentage for “Improvement in Ambulation” might be 72% on CASPER and 76% on HHC because of risk-adjustment). But the main thing to remember regarding ACH is that the CASPER outcome report includes both the OASIS-based utilization measure “Acute Care Hospitalization” and the claims-based measure “Acute Care Hospitalization within the first 60 Days of Home Health.” The claims-based ACH measure is the one that is publicly reported, not the OASIS-based measure.
Yesterday I was preparing to lock up the office at the end of the day and found copied time sheets in the garbage with patient’s names. A cleaning crew empties all our garbage cans into a nearby dumpster twice weekly. Does this violate our patient’s privacy?
Definitely. When any document with Personal Health Information is no longer needed, it should be disposed in a secured document disposal container or shredded immediately.
What is Medicare?
Medicare is a health insurance program for:
Part A Hospital Insurance – Most people don’t pay a premium for Part A because they or a spouse already paid for it through their payroll taxes while working. Medicare Part A (Hospital Insurance) helps cover inpatient care in hospitals, including critical access hospitals, and skilled nursing facilities (not custodial or long-term care). It also helps cover hospice care and some home health care. Beneficiaries must meet certain conditions to get these benefits.
Part B Medical Insurance – Most people pay a monthly premium for Part B. Medicare Part B (Medical Insurance) helps cover doctors’ services and outpatient care. It also covers some other medical services that Part A doesn’t cover, such as some of the services of physical and occupational therapists, and some home health care. Part B helps pay for these covered services and supplies when they are medically necessary.
Occupational Therapy can conduct the comprehensive assessments subsequent to the start of care? True or False
The Conditions of Participation are silent on who does comprehensive assessments after the start of care. OASIS Guidance Manual: Any discipline qualified to perform assessments-RN, PT, SLP, OT-may subsequent assessments. (Chapter 1, pages 1-8).
I am an RN and I am responsible for looking at the content of therapy notes. What do I need to focus on in my record review?
Therapy evaluations should contain objective measurements for range of motion, strength, balance, as well as assistance needed to complete ADL and IADL tasks. Therapy goals should be measureable and have a functional component, i.e.: Pt. will ambulate from bedroom to kitchen using walker independently to retrieve morning medication safely. Therapy notes should clearly tell a story of what took place during the treatment-patient’s status prior to the treatment, any skill done during the treatment and how the patient responded to the treatment. The discharge summary should contain the goals set and if they were met, and if they were not met, the reason why.
How often does the PT have to see a patient that is being seen by a PTA?
This will depend on the state practice act, as states rules on supervision vary from state to state.
We have a home health agency in Texas. Are we required to post the Rights of the Elderly in the agency’s office?
Yes. On August 31, 2010, the Texas Department of Aging and Disability Services (DADS) issued Memorandum S &CC 10-03 compliance guidance for Home and Community Support Services Agency relating to posting of Texas Human Resources Code Chapter 102, Rights of the Elderly. This revision requires that the Rights of the Elderly be posted in the Agency in an “acceptable conspicuous location”. Failure to post this as directed could lead to administrative penalties which begin at $500.
I am a volunteer for a hospice agency in south Texas. Recently, the administrator informed me that the agency was required to perform an annual criminal background check. I only go to patients homes once or twice per month. Is this background check really necessary?
An agency must conduct a criminal history check authorized by, and in compliance with, Texas Health and Safety Code (THSC), Chapter 250 (relating to Nurse Aide Registry and Criminal History Checks of Employees and Applicants for Employment in Certain Facilities Serving the Elderly or Persons with Disabilities) for an unlicensed applicant for employment and an unlicensed employee. The agency must not employ an unlicensed applicant whose criminal history check includes a conviction listed in THSC §250.006 that bars employment or a conviction the agency has determined is a contraindication to employment. The criminal history check must be performed at least every 12 months for unlicensed employees who have face-to-face encounters with an agency’s patients. The provisions in this subsection apply to an unlicensed volunteer if the person’s duties would or do include face-to-face contact with a client.
I’m in Texas and last week, one of my patients said she thinks the home health aide may have stolen some money from her purse. When I told the patient that I would report this to my supervisor, she begged me not to tell and said “just forget it”. Am I obligated to report this?
Yes, you must report this. The Texas Administrative Code, Title 40, Chapter 97.249 outlines the regulation regarding abuse, neglect, and exploitation (ANE) of a client by an employee of the agency. It states that if an agency has cause to believe that a client served by the agency has been abused, neglected, or exploited by an agency employee, the agency must report information immediately. Texas regulations require that your agency has a policy on ANE and enforces it.
Can you share some helpful websites with me?